Right of withdrawal

Regarding the right of withdrawal, the EU-Directive on consumer rights 2011/83/EU has been in force since 13 June 2014.

According to this, you have the right to return received goods for whatever reason.
It is necessary that you clearly inform us about your decision to withdraw from the purchase.
In conformity with the directive, we refund the full purchase price as well as the shipping charges for the delivery.

In principle, we also accept the withdrawal of only part of the order.
However, shipping costs cannot be refunded in this case.

We will refund the money after we received the return.
This right of withdrawal ends at the latest within 14 days after receipt of the delivery.
The buyer bears the costs for the return delivery.

The address for return:

Carcassonne & Co GmbH
Birnauer Str. 15
80809 Munich
Germany

Standardwithdrawal form
According to the above-mentioned EU directive we are obliged to offer you a standard withdrawal form with all the necessary details.
These can be copied informally in an e-mail and be sent to service@cundco.de.

To Carcassonne & Co GmbH, Birnauer Str. 15, 80809 Munich:
Today [insert today's date] I [insert Name] withdraw from the contract concluded by me on the purchase of the order number O-[insert order number].
I received this on [insert date], less than 14 days ago.

If you have ordered by payment in advance, please include your bank details for the refund.
For all other payment methods, the refund will be made automatically.

If you have any problems, please contact us first and give us some time to solve it.
If you want to inform an official authority, please contact the Online Dispute Resolution website of the European commission.

Of course, we comply with applicable European law, but we aren't pedants.
We strive for a harmonious relationship with our customers, and we know from experience that goodwill on both sides will lead to the best and simplest solutions.