Right of withdrawal

Since June 13, 2014, the following directive has been applied for the right of withdrawal EU-Directive on consumer rights 2011/83/EU.

According to this Directive you have the right to return received goods for whatever reason. It is necessary that you clearly inform us about your decision to withdraw from the purchase.
In conformity with the Directive we refund the full purchase price as well as the shipping charges for the delivery. If you only withdrawal a part of the order, we will only refund you for the higher shipping costs incurred because of the revoked products.
We will refund the money after we received the return.
This right of withdrawal ends at the latest within 14 days after receipt of the delivery.
The buyer bears the costs for the return delivery.

 

The address for return:    Carcassonne & Co GmbH
                                       
Birnauer Str. 15
                                               80809 Munich
                                               Germany

Standard withdrawal form

According to the above-mentioned EU Directive we are obliged to offer you a standard withdrawal form with all the necessary details. These can be copied informally in an email and be sent to service@cundco.de.

  • To Carcassonne & Co GmbH, Birnauer Str. 15, 80809 Munich:
  • I hereby withdraw from the contract concluded by me on the purchase of the order [please fill in the order or number].
  • ordered at / received at
  • name of the costumer
  • address of the costumer
  • date

If you have any problems, please contact us first and give us some time to solve it. If you want to inform an official authority, please contact the Online Dispute Resolution website* of the European Commission.

Of course, we comply with applicable European law, but we are not pedants. We strive for a harmonious relationship with our customers, and we know from experience that goodwill on both sides will lead to the best and simplest solutions.